Birdie helps you capture customer issues and turn them into clear context for troubleshooting.
Instead of relying on written descriptions, customers can record their screen to show the issue. Birdie captures the full context, including what happened, what they clicked, and technical evidence such as console logs, network requests, session data, device metadata, and reproduction steps.
This gives your agent the context it needs to understand the issue, troubleshoot it accurately, and move faster to a resolution.
With Birdie, your agent does not have to guess what the customer meant. It can see what the customer saw and use the right evidence to investigate the issue.
Built for support and technical teams, Birdie reduces back and forth and helps both humans and AI troubleshoot customer issues faster.
How to use
- 1Add it in ChatGPT
Open Birdie in ChatGPT's Plugin directory (button above), select + to add it and sign in if asked.
- 2Use it in a chat
Type @ in the composer and pick Birdie, or start your message with its name. ChatGPT may also suggest it when it fits what you ask.
Skills 1
- birdie-recordings
Investigate customer bug reports from Birdie screen recordings. Use when given a Birdie link, recording id, or short code, or when asked what a customer saw, what broke, or why a request failed during a reported session.
Things to ask
- “Diagnose this Birdie recording: [recording link]”
- “Give me steps to reproduce the bug in [recording link]”
- “What went wrong in this recording? [recording link]”