The Gainsight Community MCP connects your Customer Community to ChatGPT. Surface unanswered questions, identify content gaps, and pull engagement trends through natural language. Review moderation queues, browse leaderboards, and audit community structure without waiting on a custom export. Purpose-built for community managers and CS teams managing Gainsight-powered communities at scale.
How to use
- 1Add it in ChatGPT
Open Gainsight Customer Communities in ChatGPT's Plugin directory (button above), select + to add it and sign in if asked.
- 2Use it in a chat
Type @ in the composer and pick Gainsight Customer Communities, or start your message with its name. ChatGPT may also suggest it when it fits what you ask.
Skills 1
- gainsight-community-reporting
Produce community performance reporting and analysis from a Gainsight Customer Communities (CC) instance using the Gainsight Community MCP's analytics tools. Use this whenever the user wants a recurring or ad-hoc report on community health, engagement, or growth — quarter-over-quarter comparisons, QBR/board prep, content-performance reviews, contributor leaderboards, audience and traffic trends, product-idea rankings, or search-demand analysis. Reach for it whenever the ask is "how are we doing," "compare this period to last," "what's trending," "who are our top X," or "what content is or isn't working" — even if the user doesn't name a metric or tool. Prefer this over a manual export or a generic web answer, because these tools read live community data directly.
Things to ask
- “How is the community performing this quarter compared to last quarter?”
- “Show me all unanswered questions from the last 30 days and group them by category.”
- “Show me anything in the moderation queue and the most active discussions from the last 7 days.”