Connect ChatGPT to your Hiver shared inboxes. Ask questions about the conversations your team handles in Gmail: search and read conversations, find the emails behind a Gmail thread, see who is on an inbox and which tags and SLA policies apply. Move work forward without leaving the chat: add internal notes visible only to your team, apply or remove tags, and save reply drafts for a teammate to review and send. Administrators can also pull inbox reports directly: conversation volume, response performance, SLA compliance, agent workload, CSAT, sentiment, and per-company support summaries. Every action uses your own Hiver account and permissions, so you only ever see the shared inboxes you are a member of, writes are attributed to you, and nothing is ever sent to a customer by the app itself.
How to use
- 1Add it in ChatGPT
Open Hiver in Gmail in ChatGPT's Plugin directory (button above), select + to add it and sign in if asked.
- 2Use it in a chat
Type @ in the composer and pick Hiver in Gmail, or start your message with its name. ChatGPT may also suggest it when it fits what you ask.
Things to ask
- “Summarize today's open conversations in our Support inbox and flag any that sound urgent”
- “How did our response times and CSAT trend over the last 30 days?”