InfiniteWatch brings customer interaction data and operational context from voice calls, text conversations, and web sessions directly into ChatGPT. Authorized sales, customer support, QA, CX, and operations teams can ask natural-language questions to uncover top issues, find supporting examples, analyze trends, compare channels, identify operational risks, evaluate agent performance, access relevant how-to guidance, and summarize customer interactions.
The connector uses InfiniteWatch authentication and organization selection. Each connection and tool call is scoped to the user’s selected organization, ensuring users can access only the data available to them within that organization.
The connector is read-only. It retrieves and analyzes existing InfiniteWatch data but cannot create, modify, delete, export, send, or otherwise change customer interaction data.
How to use
- 1Add it in ChatGPT
Open InfiniteWatch in ChatGPT's Plugin directory (button above), select + to add it and sign in if asked.
- 2Use it in a chat
Type @ in the composer and pick InfiniteWatch, or start your message with its name. ChatGPT may also suggest it when it fits what you ask.
Things to ask
- “How did unresolved voice calls change week by week in June 2026?”
- “Which agents had the lowest QA scores in voice calls from June 2026 through August 2026?”
- “What is driving escalation risk in voice calls?”