A community MCP server for Zendesk Support that lets AI assistants retrieve, search, create, and update tickets and add public or private comments. It authenticates with a Zendesk email, API token, and subdomain. Zendesk has not published public documentation for a first-party MCP server.
Connect
- 1Add the server to Codex
codex mcp add zendesk --env ZENDESK_EMAIL=YOUR_ZENDESK_EMAIL --env ZENDESK_TOKEN=YOUR_ZENDESK_TOKEN --env ZENDESK_SUBDOMAIN=YOUR_ZENDESK_SUBDOMAIN -- npx -y zd-mcp-server
Configs are generated from the publisher's documented endpoint. Check their docs for plan requirements and scopes. New to this? Read the step-by-step tutorial.
Tools 8
zendesk_get_ticketzendesk_get_ticket_detailszendesk_searchzendesk_create_ticketzendesk_update_ticketzendesk_add_private_notezendesk_add_public_notezendesk_get_linked_incidentsThings to ask
- “Show me ticket #48213 with its full comment history”
- “Search for open urgent tickets about login failures”
- “Add a private note to ticket #48213 with the root cause”
- “Create a ticket for the customer reporting a broken invoice link”